Returns & Exchanges

At Ottolenghi, we pride ourselves on the quality of our artisan products; however, due to the perishable nature of our food items, we can only offer returns or replacements for goods that arrive damaged or incorrect. Please notify our customer support team within 24 hours of delivery to initiate a resolution.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please carefully check your package for any signs of damage or missing items from your order.

• 2.
  Document the Issue

  If your items are damaged or incorrect, take clear photographs of the product and the packaging to help us process your claim quickly.

• 3.
  Contact Our Team

  Email our customer service department with your order number and the documentation within 24 hours of receiving your parcel.

• 4.
  Resolution and Refund

  Once validated, we will arrange for a replacement to be sent or issue a full refund to your original payment method within 3-5 business days.