Frequently Asked Questions
Everything you need to know about our products and delivery
What is the shelf life of your pantry products?
Most of our jarred goods and spices have a shelf life of 12 to 24 months. Once opened, we recommend storing them in a cool, dry place or refrigerating as indicated on the label.
Do you offer international shipping?
Yes, we ship our pantry staples, cookbooks, and tableware globally. Delivery times and shipping costs vary depending on the destination and will be calculated at checkout.
Can I include a gift message with my order?
Absolutely. During the checkout process, you can select the 'Gift Message' option to include a personalized note. We do not include invoices with prices in gift shipments.
What should I do if my order arrives damaged?
We take great care in packaging our products, but if something arrives broken, please contact our customer service team within 48 hours with a photo of the damage for a replacement or refund.
Are your products suitable for specific dietary requirements?
Many of our products are vegetarian, vegan, or gluten-free. Detailed allergen information and ingredient lists are provided on each product page to help you make informed choices.
How can I track my delivery?
Once your order has been dispatched, you will receive an email containing a tracking link from our courier partner so you can monitor its progress.